What Is smartCARS?
smartCARS is TFDi Design's pilot tracking and ACARS (Aircraft Communications Addressing and Reporting System) platform built specifically for virtual airlines. It allows virtual airline staff to monitor pilot flights in real time, log flight data, award hours, and maintain accurate pilot records — all mirroring the kinds of systems real-world airlines use internally.
smartCARS 3 is the current generation of the platform, offering a modernized interface, improved performance tracking, and better integration capabilities compared to earlier versions.
What You'll Need Before Starting
- An active membership with a virtual airline that uses smartCARS 3
- A supported flight simulator (check your VA's documentation for supported platforms)
- Your VA-issued pilot ID and login credentials
- A stable internet connection during flights
Step 1: Download smartCARS 3
Your virtual airline will provide a download link to their branded version of the smartCARS 3 client. Because each VA deploys their own instance of the platform, you should always download the client directly from your VA's website rather than a third-party source. This ensures you connect to the correct server and receive VA-specific configurations.
Step 2: Install the Client
Run the installer and follow the on-screen prompts. smartCARS 3 installs like most Windows applications. Once installed, launch the application and enter your VA-provided credentials on the login screen.
Step 3: Configure Simulator Integration
smartCARS 3 communicates with your simulator to capture real-time flight data. Navigate to the Settings section within the client and select your simulator from the dropdown menu. The client may require a companion connector module depending on your simulator — your VA's documentation will specify if an additional download is needed.
Step 4: Bid on a Flight
Most virtual airlines using smartCARS 3 integrate a flight bidding system. Before you can log a flight, you typically need to:
- Log in to your VA's website and browse available routes
- Bid on or select a specific flight
- Return to the smartCARS 3 client, where your bid flight should appear
Some VAs allow "free flight" logging without a formal bid — check your airline's specific policy.
Step 5: Begin Your Flight
Load your simulator, set up your aircraft and route to match the booked flight, and then press Begin Flight in smartCARS 3. The client will begin capturing data including departure and arrival airports, aircraft type, flight time, landing rate, and any rule violations (such as excessive speed or pausing).
What Data Does smartCARS Track?
| Data Point | Purpose |
|---|---|
| Departure / Arrival | Verifies the correct route was flown |
| Flight Duration | Awards pilot hours to your logbook |
| Landing Rate (FPM) | Measures landing quality |
| Fuel Used | Tracks efficiency |
| Violations | Flags rule breaches (overspeed, pause abuse, etc.) |
Step 6: File Your PIREP
When you land and park at the gate, press End Flight in smartCARS 3. The client will compile your flight report (PIREP) and submit it to your VA's system automatically. You can typically review it on your VA's website immediately afterward.
Troubleshooting Common Issues
- Client not detecting simulator: Ensure the simulator is running before launching smartCARS, and verify connector modules are installed.
- Flight not submitting: Check your internet connection. If the issue persists, contact your VA's staff — they can often manually review incomplete PIREPs.
- Login errors: Confirm credentials with your VA. Passwords are VA-specific and not shared with TFDi directly.
Final Thoughts
smartCARS 3 is a polished, reliable platform that makes virtual airline operations feel structured and rewarding. Once configured, it runs smoothly in the background and lets you focus on flying. If you encounter any issues, TFDi Design's own support resources and your VA's staff channels are the best places to start.